Support for the TAXI application

PRESENTATION

This page describes the support arrangements applicable to the TAXI application, developed by Axiome Solution.

The purpose of the support is to assist Clients and Users in using the Application, to facilitate incident reporting and to provide assistance in the event of technical or functional difficulties.

SUPPORT SCOPE

TAXI support in particular covers:

• Assistance with the general use of the application.
• Reporting anomalies or malfunctions.
• Analysis of technical incidents related to the application.
• Support for questions of access, display or use in the compatible Microsoft 365 environment.
• Consideration of requests for improvement or evolution, without any obligation to implement them.

HOW TO CONTACT SUPPORT

For any assistance request related to the TAXI application, you can contact support using the contact details provided by Axiome Solution when the service was made available.

Support email: Support

INFORMATION TO PROVIDE

In order to allow a quick and effective handling of your request, please specify in your message:

• The name of your organisation or department.
• The name of the user concerned.
• A clear description of the problem encountered.
• The approximate date and time of the incident.
• Any screenshot, error message or information useful for diagnosis.
• The relevant usage context (Microsoft Teams, SharePoint, browser, etc.).

HANDLING OF REQUESTS

Any request addressed to support is analysed in order to determine its nature, priority level and actions to be taken.

Axiome Solution strives to handle requests as quickly as possible, depending on their criticality, technical complexity and the information provided by the Client or User.

LIMITS OF SUPPORT

Support does not cover in particular:

• Malfunctions related to third‑party environments that are not supported.
• Connectivity, infrastructure or internal configuration problems specific to the Client.
• Uses that do not comply with the application's terms of use.
• Specific developments not provided for in the contractual scope agreed with the Client.

CHANGES AND IMPROVEMENTS

Suggestions for improvement or requests for changes can be sent to support. They will be examined by Axiome Solution, which remains the sole decision‑maker regarding their planning, priority and integration into future versions of the application.

SERVICE AVAILABILITY

Axiome Solution implements reasonable means to ensure the availability of the TAXI application and its support. However, continuous availability or total absence of interruption cannot be guaranteed.

UPDATE OF THE SUPPORT PAGE

This page may be modified at any time to reflect changes in the support terms of the TAXI application.